100% Service Guarantee

We, Kromel, always aim to be the best with our team whose every member is specialist on their area and solution oriented works. On this wise, we aim long term works not one time works by acting on with “trust first” principle in our relations with solution partners (suppliers, customers, employees and even our competitors). We always act on creating value in our every relation, winning by making everyone win, winning together philosophies in our professional life. We offer you 100% Service Quality with our latest technology products, our specialist employees and experience throughout years.

99% Customer Satisfaction

We guarantee to provide most quality service with our experience throughout years on transforming milk, a very important food substance for human life, into dairy and dairy products. We care about your, our valuable customers’, feedback in order to reach 100% customer satisfaction. Therefore, we communicate with you in the most efficacious way with our after sales services and try to reach your satisfaction to 100%.

Innovation

Kromel sahip olduğu ve yeni edindiği fikirleri, her zaman günün rekabet koşullarını dikkate alarak, erişilebilir ve daha uygun fiyatlı ürün/hizmet olarak ticarileştirme prensibini sahiplenmiştir. 


Quality Conception

Kromel pays attention to provide products that have appropriate price portfolio with international quality standards above customers’ expectations in frame of adopted Quality Policy. Through this process, controls by using scientific data collecting and evaluation systems and provides continuous improvement. In scope of quality policy, always try to create areas where every employee can present creativity. Therefore, in order to become the best and leading company of sector provides sustainability along with the experience they have and prepares any environment for such.

Occupational Safety Conception

Kromel plans and applies any precaution to eliminate and evaluate risks and identify hazards in every step of production in scope of TS18001 Occupational Health and Safety Management System Standards and applied regulations. While planning every education related this matter also informs every employee. Kromel Occupational Safety Aim, continuing production with this consciousness, acts with a logic to prevent any illness and incidents that may occur.

Environment Conception

Kromel aims to control environmental factor on existing products and new products to prevent pollution before even it starts right at its source in frame of ISO 14001 Environmental Management System and legal obligations/standarts. Any possible negative environmental factors are eliminated and controlled with necessary education and applications.


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Application Areas

You can visit following options for further information on different implementation areas…


Second hand Product opportunity from Kromel'den
Please contact us so that we respond to your second hand machines requests contact with us


Customer Satisfaction Survey

Dear Customer;

We ask you to fill out this survey to assist us for improving our Quality and Technical System for better services, thank you.

Pre-Offer/Proposal Form

Dear Customer;

In order to benefit from our services please fill out our Pre Offer Form, Thank you.

Suggestion & Complaint Form

Dear Customer;

Your feedback is very important for us to evaluate our service and to make necessary regulations. On this opportunity, we ask you to fill following form, thank you.


Service Network

Kromel is providing service to our valuable clients at many cities with its service quality and service possibilities since 2004. You can have all required information regarding our service points from the following map.

Bizi Takip Edin

Address

Sakarya 1.OSB 1.Yol No:11 54580 Arifiye / SAKARYA

Phone

+ 90 (264) 276 84 66
+ 90 (264) 276 87 20(Fax)
+ 90 (264) 276 87 21(Fax)